Shipping policy
Shipping Policy – Riva.pk
At Riva.pk, we are committed to delivering your orders quickly, safely, and reliably. Please review our shipping policy below for complete details regarding order processing and delivery.
Shipping Locations
Riva.pk currently delivers within Pakistan only. We ship to all major cities and selected remote areas across the country.
Order Processing Time
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Orders are processed within 1–2 business days after confirmation
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Orders are not processed on Sundays or public holidays
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In case of any delay due to product availability, customers will be informed in advance
Delivery Time
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Major Cities: 2–4 business days
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Other Cities / Remote Areas: 3–6 business days
Delivery timelines may vary due to courier operations, weather conditions, or unforeseen circumstances.
Shipping Charges
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Shipping charges are calculated based on order weight and delivery location
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Final shipping cost is clearly displayed at checkout
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There are no hidden charges
Cash on Delivery (COD)
We offer Cash on Delivery (COD) across Pakistan; however:
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COD may not be available in some remote areas
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High-value orders may require advance payment or order confirmation
Order Tracking
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Once your order is shipped, a tracking number will be shared with you
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You can track your shipment through the courier’s official tracking system
Failed Delivery or Incorrect Address
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If an order cannot be delivered due to an incorrect or incomplete address, the customer will be responsible for any re-delivery charges
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If delivery fails after multiple attempts, the order may be returned to us
Damaged or Missing Items
If you receive a damaged product or any item is missing from your order:
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Please contact us within 24 hours of delivery
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Provide clear photos or video evidence to help us resolve the issue promptly
Changes to Shipping Policy
Riva.pk reserves the right to modify or update this shipping policy at any time without prior notice. Any changes will be posted on this page.